Privacy Policy
Last updated: 17 March 2026
Introduction
Ithuba Heat Exchangers & Mining Supplies (Pty) Ltd ("we," "us," or "our") is committed to protecting your privacy. This policy explains how we collect and use your personal information when you visit our website or use our services. We operate in accordance with the Protection of Personal Information Act (POPIA) and other relevant South African regulations.
Information We Collect
- Contact Information: When you use our contact form, we collect your name, email address, and phone number to respond to your engineering inquiries or quote requests.
- Usage Data and Analytics: We use Google Analytics to collect information on how you interact with our site, including IP addresses, browser types, and page engagement.
How We Use Your Information
- To provide industrial engineering services and 24/7 backup support.
- To communicate regarding specialized engineering services such as heat exchanger reconditioning or the manufacture of finned tubes.
- To analyze website traffic via Google Analytics to improve our service delivery and user experience.
- To ensure compliance with the Occupational Health and Safety Act and other industry standards.
Third-Party Data Sharing
We share anonymized usage data with Google Analytics to help us understand site performance. This data may be processed outside of South Africa, and we ensure third parties maintain standards consistent with our commitment to integrity and quality.
Data Security
We implement quality control practices and security measures to protect your data, aligned with our commitment to integrity and high standards.